Where can I find my Metadefender Endpoint logs on my machine?

When troubleshooting an issue we will often ask you for the logs from your machine.
 
Automatically:
Windows:
If you are using Windows installed client, the process is very simple. Just download this tool, run it, and the log files will automatically be placed in a zip file on your desktop. This zip file may be very large.
 
Mac:
If you are using the Mac installed client, the process is very simple. Just download this tool, run it, and the log files will automatically be placed in a zip file on your desktop. This zip file may be very large.
 
Manually:
You can find your logs in the following locations:
 
Windows:
Installed client:
    • Agent logs: %ProgramData%\OPSWAT\Gears\logs\
    • Crash dumps: %ProgramData%\OPSWAT\Gears\logs\reports\
    • SDK logs: %ProgramData%\OPSWAT\Gears\sdk\
    • OPG (verification file) logs: %HOMEPATH%\AppData\Local\OPSWAT\Gears\Logs

On-demand client:

    • Agent logs: Running directory of the executable
    • Crash dumps: %HOMEPATH%\AppData\Local\CrashDump

 

Mac:
Installed client: ~/Library/Logs/Gears/logs and /Library/Logs/Gears/logs
On-demand client: On the desktop* as 'gears-ondemand.log'

Crash dump: ~/Library/Logs/DiagnosticReports and /Library/Logs/DiagnosticReports

*When running the Mac on-demand client as root, the logs will appear in /var/root/Desktop/gears-ondemand.log and additional malware logs will appear in ~/Library/Logs/Gears/logs/Metascan-Client-V2.log

Linux:
Installed client:

    • Normal log: /var/log/gears.log
    • Error log: /var/log/gears.err
    • Configuration: /etc/gears/gears.json

Android:
Logs are only stored in memory, but can be sent via email from within the app by selecting the option on the feedback screen.

 

Sending the Logs to Support:

If you have been asked to share the files with support and they are too large to email or attach to the support ticket then please use the Large File submission feature on the OPSWAT support portal: https://portal.opswat.com/en/support/requests/large_file

 

Attachment Metadefender-Endpoint-support.exe scanned clean by Metascan Online

 

This article was last updated on 2016-01-08

(This article was changed to reflect the new name of Metadefender Endpoint on 2016-02-24)

EA, TT

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